If you have any questions or concerns about our products, please don’t hesitate to contact our support team.
You may request a refund or exchange for software of equal value if, after troubleshooting with our support team, you determine that the product does not meet your needs.
Refunds will be granted under the following conditions:
- The software does not function as described on our website.
- The software contains bugs, errors, or is incomplete.
- The software does not perform as expected and this has been verified by our support team.
Refunds will not be granted under the following conditions:
- The product functions as described and contains no errors.
- The reason for the return is that the product does not function in a way you desire. All product information and features are detailed on our website, and any questions can be clarified by our support team before purchase.
- The software has been downloaded at least once.
- More than 14 days have passed since the purchase date.
- You cannot provide access to our support team to investigate the issue and suggest solutions or corrections to your environment or our software.
Please note:
- Invoiced purchases: Due to the nature of software and the ability to download and use the source code, refunds for invoiced purchases will only be granted in cases of defective software or if the product received is not as described.
- Refund processing: Refunds will be issued using the same payment method as the original purchase. We will process your request as quickly as possible. For credit card refunds, it may take up to 30 days for the refund to appear on your statement.
By adhering to these guidelines, we ensure that our customers benefit from our refund policy while preventing abuse.